Staffing

How much reviewing the book needs, and whether the team can do it.

Eight weeks of reviewing, four behind us and four ahead

What would fix it

Try a change. The chart and the sentence follow. A plan applies from this week on.

Add reviewer hours per week

Move certified-pathway checks to the assistant's draft-and-confirm queue
Saves about 15 per cent of reviewer time. A reviewer still confirms every check.

People

Reassign on the mega board

Hours are worked out at 1.6 a week for each open case, the running average from MinuteDock.

Contracts ending

Cost per case and margin